Network Information Services at ESU 10 provides schools across Nebraska with a variety of technical support services provided through our various support agreements. While some support is provided in response to requests and issues, managed services are turn-key solutions and are proactively provided after discussion and agreement with the technical contacts within the district.
Some of the managed services include:
E-Rate
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Initiating information requests for key district contacts
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Obtaining required access and permission forms
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Filing application forms up to final signatures and certifications
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Checking filing status and notification of progress on applications
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Responding to issues and questions from the E-rate filing process
Network Support
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Configuration backups and firmware updates for firewalls, switches, and wireless controllers
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OS updates for file and application servers
Off-site Disaster Recovery
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Installing and updating the managed backup application
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Configuring and monitoring scheduled backup plans for identified data
Web Content Filtering
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Appliance firmware updates and system backups
Network Monitoring
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Proactive monitoring of critical devices, interface and services
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Alerting and problem resolution
Web Hosting
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Site backups and regular security updates
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WordPress hosting
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Drupal hosting
Managed Server Hosting
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OS, application and security updates
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Local and off-site system snapshot backups
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Local and off-site application and data backups