Network Support and Repair Services

Network Support and Repair Services  

Our Helpdesk Staff provides technical support, design, configuration and installation of systems, networks and other equipment. Technology staff are available to help with technology planning and consulting, hardware/software installation and configuration support, and for maintenance issues. The technical support staff also provide hosted and/or on-site technical training needed to help district staff meet the demanding needs of a technology-enriched educational environment.

 

Basic services that all member school receive include:

  • Public IP Address allocations
  • Domain Name Service (DNS) hosting
  • Network infrastructure planning
  • E-rate consulting
  • Off-site directory replication hosting
  • Single Sign-on and Identity Management services
  • User account hosting and management tools
  • Research and development for school technology

 

Advanced services are offered on a per hour basis or through contracted time and may include:

  • Windows domain and related services, client and server planning, configuration, and troubleshooting
  • Macintosh client configuration and troubleshooting
  • Creation and distribution of client images (Mac/Win)
  • Cross-Platform (Mac/Win/Chromebook) planning, configuration, and troubleshooting
  • Wired/Wireless network planning, installation, configuration, and troubleshooting (including wireless heat maps)
  • Outdoor wireless connections to remote buildings

 

*Technical services are also available via on-site visits from the ESU 10 Helpdesk staff.
We offer custom training designed for the district and educational settings covering Windows servers and Active Directory management using Goggle Admin, as well as various ad hoc trainings that are delivered online. Workshops hosted at ESU 10 or via webinars are available at https://odie.esu10.org/workshops.

 

Computer Audio-Visual Repair Service
Our Computer Audio-Visual (CAV) Service Center provides repair and diagnostic service on many types of computers, audio, and video equipment. As an Authorized Apple Service Center, Educational Service Unit 10 is able to perform warranty service on Macintosh computers in addition to other PC brands.

 

Training on preventive maintenance of equipment for school personnel or technical consultations can be scheduled at Educational Service Unit 10 or at your local district.

 

2019-20 Tech Support Costs

ESU 10 Service & Support Costs

Tier II - 850 Hours and over

$50/Hour

$42,500

Tier III - 425 Hours and over

$55/Hour

$23,375

Tier IV - 212 Hours and over

$60/Hour

$12,720

Tier V - 106 Hours and over

$65/Hour

$6,890

Tier VI - 50 Hours and over

$70/Hour

$3,500

Per Incident/Per Piece

$85 per incident, per hour

 

                                   
NON-ESU 10 Service & Support Costs

Tier II Support Package

850 Hours

$60/Hour

$51,000

Tier III Support Package

425 Hours

$65/Hour

$27,625

Tier IV Support Package

212 Hours

$70/Hour

$14,840

Tier V Support Package

106 Hours

$75/Hour

$  7,950

Tier VI Support Package

50 Hours

$80/Hour

$  4,000

Per Incident/Per Piece

Per Incident/Per Hour

$85/Hour