Technical Support and Helpdesk
Technical
services are available via general helpdesk access (email, phone, online ticket
system, remote access, etc.) and onsite visits from the ESU 10 Helpdesk
staff. Services are available on a per hour basis or through various
levels of contracted time and include, but are not limited to, the following:
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Windows domain services; Windows client
and server planning, configuration, and troubleshooting
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Standalone Windows services such as
Exchange, Sharepoint, and WSUS
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Macintosh domain services; Macintosh
client and server planning, configuration, and troubleshooting
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Creation and distribution of client
images (Macintosh and/or Windows)
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Cross-Platform (Macintosh/Windows) planning,
configuration, and troubleshooting
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Wired network planning, installation,
configuration, and troubleshooting including WAN/LAN connectivity, VLAN
separation, and fiber connections
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Wireless network planning, installation,
configuration, and troubleshooting including Public/Private networks, heat maps
of existing equipment, and wireless connections to remote buildings
Computer Audio-Visual Service Center
Our service center provides repair and diagnostic service on many types
of computers, audio, and video equipment. As an Authorized Apple Service
Center, Educational Service Unit 10 is able to perform warranty service on Macintosh
computers in addition to other PC brands. Training on preventive
maintenance of equipment for school personnel or technical consultations
can be scheduled at Educational Service Unit 10 or at your local district.