Our helpdesk staff provides technical support, design, configuration and installation of systems, networks and other equipment. Technology staff are available to help with technology planning and consulting, hardware/software installation and configuration support, and for maintenance issues. The technical support staff also provide hosted and/or on-site technical training needed to help district staff meet the demanding needs of a technology-enriched educational environment. Some of the services offered on a per hour basis or through various
levels of contracted time include:
Windows domain and related services, client
and server planning, configuration, and troubleshooting
Macintosh client configuration and troubleshooting
Creation and distribution of client
Cross-Platform (Mac/Win/Chromebook) planning,
configuration, and troubleshooting
Wired/Wireless network planning, installation,
configuration, and troubleshooting (including wireless heat maps)
Outdoor wireless connections to remote buildings
*Technical services are also available via on-site visits from the ESU 10 Helpdesk staff.
We offer custom training designed for the district and educational settings covering Windows servers and Active Directory management using Goggle Admin, as well as various ad hoc trainings that are delivered online. Workshops hosted at ESU 10 or via webinars are available at https://odie.esu10.org/workshops.
NETWORK SUPPORT AND REPAIR SERVICES
2018-19 Support Agreement for ESU 10 Member Schools
2018-19 Support Agreement for Non-ESU 10 Schools and Other Entities