Technical Support Services  

Technical Support Services include the following:

  • Network Support (Helpdesk)
  • Computer Audio-Visual Service (Repair)
  • Student Information System Support (PowerSchool)
  • E-rate Support

Network Support Services (Helpdesk)

Helpdesk and Technical Support service staff provided technical support, design, configuration and installation of systems, networks and other equipment. Technology staff are available via email, phone, web and remote access for technology planning and consulting, hardware/software installation and configuration support, and for maintenance issues. They provide assistance with wired and wireless network issues; offere advice and recommendations on matters of networking, hardware and software procurement; and help with service issues related to network management. The technical support staff also provided hosted and/or on-site technical training needed to help district staff meet the demanding needs of a technology-enriched educational environment. Technical services are available via general helpdesk access (email, phone, online ticket system, remote access, etc.) and onsite visits from the ESU 10 Helpdesk staff.  Services are available on a per hour basis or through various levels of contracted time and include, but are not limited to, the following:

  • Windows domain services; Windows client and server planning, configuration, and troubleshooting
  • Macintosh domain services; Macintosh client and server planning, configuration, and troubleshooting
  • Creation and distribution of client images (Macintosh and/or Windows)
  • Cross-Platform (Macintosh/Windows) planning, configuration, and troubleshooting
  • Wired network planning, installation, configuration, and troubleshooting including WAN/LAN connectivity, VLAN separation, and fiber connections
  • Wireless network planning, installation, configuration, and troubleshooting including Public/Private networks, heat maps of existing equipment, and wireless connections to remote buildings

 

Computer Audio-Visual Service (Repair)

Our service center provides repair and diagnostic service on many types of computers, audio, and video equipment. As an Authorized Apple Service Center, Educational Service Unit 10 is able to perform warranty service on Macintosh computers in addition to other PC brands. Training on preventive maintenance of equipment for school personnel or technical consultations can be scheduled at Educational Service Unit 10 or at your local district.

NETWORK SUPPORT AND REPAIR SERVICES

2018-19 Support Agreement for ESU 10 Member Schools

2018-19 Support Agreement for Non-ESU 10 Schools and Other Entities