Network Information Services at ESU 10 provides schools across Nebraska with a variety of technical support services provided through our various support agreements. While some support is provided in response to requests and issues, managed services are turn-key solutions and are proactively provided after discussion and agreement with the technical contacts within the district.
Some of the managed services include:
E-Rate
- Initiating information requests for key district contacts
- Obtaining required access and permission forms
- Filing application forms up to final signatures and certifications
- Checking filing status and notification of progress on applications
- Responding to issues and questions from the E-rate filing process
Network Support
- Configuration backups and firmware updates for firewalls, switches, and wireless controllers
- OS updates for file and application servers
Off-site Disaster Recovery
- Installing and updating the managed backup application
- Configuring and monitoring scheduled backup plans for identified data
Web Content Filtering
- Appliance firmware updates and system backups
Network Monitoring- Proactive monitoring of critical devices, interface and services
- Alerting and problem resolution
Web Hosting
- Site backups and regular security updates
Managed Server Hosting
- OS, application and security updates
- Local and off-site system snapshot backups
- Local and off-site application and data backups